HELP

FREQUENTLY ASKED QUESTIONS:

Welcome to the e-Vine® Help Desk!

If you have questions about e-Vine®, your account, donations, or becoming a partner, you've come to the right place. If your question isn't answered below, please email us.

  1. What is e-Vine® Interactive Library?
  2. What is the purpose of this library?
  3. Who is the founder of this library?
  4. Who produces e-VINE®?
  5. Is e-Vine® a 501(c)(3) non-profit corporation?
  6. How can an author contribute an article or video to your library?
  7. How can a student volunteer their artistic or computer skills?
  8. How can an author or retired educator volunteer their writing skills?
  9. How can I make a donation to e-Vine®?
  10. How can I make e-Vine® a beneficiary of my estate?
  11. How can I pledge a monthly donation?
  12. How can I fund a specific project listed on the Home Page?
  13. How can I become partners with e-Vine®?
  14. How can I make a contribution to special needs children?
  15. How can I link my website with e-Vine®?
  16. How do I create a password?
  17. I forgot my password. How do I sign in?
  18. I share an email address. Can a second person keep track of their points-for-projects?
  19. How do I change my password?
  20. Is there a fee for becoming an e-Vine® member?
  21. How do I prevent email from going into a "bulk/spam/junk mail" folder?



1. What is e-Vine® Interactive Library?

e-Vine® (Ventures-In-Net-Education) is an online, interactive library for website visitors of all ages. Our goal is to help viewers experience the joy of reading, learning, and growing by offering an array of exciting, interactive publications that promote personal development and productive living—at no charge to the viewer.

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2. What is the purpose of this library?

Our purpose is to provide endless opportunities for learning among students of every age and ethnicity by featuring articles, lessons, stories, poetry, recipes, puppets, how-to and teaching videos, and interactive quizzes--all free of charge.

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3. Who is the founder of this library?

The concept for e-Vine® was first conceived in November 2007 by Marcella Willhoite, a senior citizen and native Houstonian. Having owned and operated a publishing company for 30 years with her late husband, Ron Willhoite, she recognized that educators are failing to capture the attention of youthful "navigators of the world-wide-web." With savvy young grandchildren of her own, she has set out on a mission to promote motivational learning via the medium of 21st century technology.

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4. Who produces e-Vine®?

A small group of skillful professionals, who caught the vision of e-Vine®, formed a non-profit corporation in 2008. This team recruits and trains quality personnel who are staunchly committed to establishing a distinguished Internet library for viewers of the world-wide-web.

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5. Is e-Vine® a 501(c)(3) non-profit corporation?

Yes. IRS issued our letter of determination for tax exempt status on August 13, 2008.

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6. How can an author contribute an article or video to your library?

The first step is to submit a Contributor Application. After evaluation by a review board, applicant will be notified whether their submission has been accepted. If approved, detailed instructions will be provided.

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7. How can a student volunteer his/her artistic or computer skills?

Submit a Contributor Application to e-Vine®, with samples. After evaluation, applicant will be notified whether his/her skills are needed.

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8. How can an author or retired educator volunteer their writing skills?

Submit a Contributor Application to e-Vine® with samples. After evaluation, applicant will be notified whether their skills are needed.

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9. How can I make a monetary donation to e-Vine®?

The preferred method for making online contributions is to click the Push2Pay Donate Now button located on pages throughout the website. Checks and all major credit cards are accepted.

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10. How can I make e-Vine® Interactive Library a beneficiary of my estate?

Planned giving includes gifts through a will, charitable gift annuities, gifts of life insurance, charitable trusts and more. When you use a beneficiary designation to transfer wealth, the assets can immediately pass to the assigned beneficiary and avoid court probate, a costly and time-consuming process in some states. Please consult a professional advisor for more details concerning current laws and regulations in your state.

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11. How can I pledge a monthly donation to e-Vine®?

For payment processing, e-Vine® has chosen "Push-2-Pay" (provided by Paperless Transactions) as our merchant account that accepts all online donations. Push-2-Pay will accept checks, credit and debit cards and is PCI Compliant. Click "Yes" to make a recurring gift; click "Frequency" and then decide if your contribution will be weekly, every other week, once per month, etc. This amount will automatically be transferred to e-Vine® Interactive Library. We appreciate your online donations and your confidence in our commitment to protect your privacy. Please be assured that any information you provide online—name, address, telephone number, email address and credit card information—is fully protected.

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12. How can I fund an approved project that is listed in the Points-for-Projects section of the Home Page?

Click on Donate Now, search for "Amount Details" and type the donation amount. Then click on "Designate a Specific Project, if desired" and then "Points-for-Projects (non-profit community projects)." Scroll down to "Personal Notes" at the bottom of the page and name the desired project.

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13. How can I become partners with e-Vine®?

By partnering with e-Vine®, you can make a unique investment that is life-changing and ever-giving. Thanks to the Internet, your tax-deductible investment involves specialized, interactive education that extends to children, youth and adults everywhere! Your donations will support the growth and maintenance of this library for viewers in every village and nation of the world.

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14. How can I make a contribution to special needs children?

Click on Donate Now, and look for "Amount Details." Type the donation amount and then click on "Designate a Specific Project, if Desired." We have designated "special needs children" as "Challengers" in our library. Click on "Challengers" and your gift will be used for special needs children.

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15. How can I link my website with e-Vine®?

Permission is not required to create a text link from your website to e-Vine®. However, all requests for permission to use a graphic or logo of e-Vine® must be sent to [email protected]. e-Vine® also reserves the right to request the removal of any link.

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16. How do I create a password?

Choose a password that combines eight to twelve characters and numerals and enter it into the password field. For your protection, use a password not previously used elsewhere. It should not be the password you use for your personal e-mail account.

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17. I forgot my password. How do I sign in?

To receive your password via email, click here.

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18. I share an email address. Can a second person keep track of their Points- for-Projects?

No. Our user authentication system requires a separate e-mail address for each viewer. Individuals may set up a free individual e-mail address at either of these sites:

http://www.hotmail.com
http://mail.yahoo.com

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19. How do I change my password?

Click My Account on the bottom navigation, then choose Change my password. You'll be asked to sign in again for security purposes.

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20. Is there a fee for becoming an e-Vine® member?

No fees are required to use the e-Vine® website or to receive our email newsletter.

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21. How do I prevent email from going into a "bulk/spam/junk mail" folder?

Many email programs have a built-in filter that automatically blocks messages from any sender whose email address is not in the recipient's address book or Safe Sender list. To ensure that e-Vine® messages arrive in your INBOX safely, please add [email protected] to your email address book or Safe Sender list.

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